FAQ
🌙 Dubai Perfumes – Important Questions
Why do Dubai perfumes smell stronger than regular perfumes?
Dubai perfumes are often made with higher oil concentrations and traditional Middle Eastern blending techniques, which results in richer scents and longer-lasting performance.
Want to get answers to your questions? Please feel free to ask! We have covered most of the questions we get asked here. If you do not find your answer here, please contact us on WhatsApp 072 519 3457 or feel free to email us at [email protected]
Are Dubai perfumes safe for everyday use?
Yes. Dubai perfumes are designed for daily wear, but because they are highly concentrated, we recommend applying lightly at first and adjusting to your preference.
Do Dubai perfumes change scent over time on the skin?
They do — and that’s part of the magic. Many Dubai perfumes develop in layers, opening bold and settling into warmer, deeper notes as they interact with your skin.
Are Dubai perfumes unisex?
Many Dubai perfumes are unisex by design, blending notes traditionally seen as masculine and feminine. Wear what fits your energy — there are no rules.
Why does the colour of the perfume sometimes vary?
Natural ingredients such as oud, resins, and oils can cause slight colour variations between batches. This does not affect quality or performance.
Do Dubai perfumes expire?
When stored correctly, perfumes have a long shelf life. Over time, natural ingredients may mature or deepen, which is normal for oil-based fragrances.
Why is there a ‘no returns’ policy on perfumes?
Fragrance is a personal product, and once opened or tested it cannot be resold. This policy ensures hygiene and quality for all customers.
🌍 Products & Authenticity
Are your Dubai perfumes original?
We stock original Dubai (UAE) perfume brands, independently sourced and selected for their quality, character, and craftsmanship.
Do you offer fragrance advice or recommendations?
Yes! If you’re unsure what to choose, feel free to reach out — we’re always happy to help you find your vibe ✨
Why does packaging sometimes look different?
Packaging and bottle designs may vary slightly due to manufacturer updates or batch differences — this is normal with regional perfume brands.
Why does perfume smell different on different people?
Your own body chemistry affects how different notes react on your skin. Anything that affects the "natural" smell of your skin, such as stress, hormonal changes, your current diet, or medications, might change how a perfume smells on you.
Where are you based & do you deliver?
We are based in Gordons Bay, Western Cape, we are a online based business and do not have walk-in stores and work via our local courier services. We courier all around South Africa for an additional R145 flat rate per delivery.
What payment methods do you accept?
It is very easy. If you are ordering online, you can pay through our 100% safe and secure Yoco portal. You can make a Direct Bank Transfer (EFT) as well (kindly WhatsApp us, and we will then send you a manual invoice with banking details provided on the invoice), as explained in the following point.
If we are processing the order for you directly, then kindly send us a WhatsApp or email. You will then get an invoice via WhatsApp or email, which will have the banking details provided on the invoice. Orders paid via EFT will be processed on our side once payment clears.
How do I stay updated with current stock?
We will update our stock availability on the website, but do also note that stock might go out without prior notice, in which case we will communicate with you with a replacement of the same value.
What happens once I’ve placed an order?
Once you've placed an order, it goes into processing and packaging. Please allow up to plus minus (1 – 3 ) business days for processing and packaging to be completed. Thereafter, it is handed over to our local courier company. Once this step happens, you will receive your tracking information to track your parcel via email.
How do I place an order?
Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your order — quick and easy.
Time frame for delivery?
Delivery takes between 2-4 business days, but delivery may take between 3-5 business days if you live in an outlaying area. Please note lead times do not include weekends and public holidays, as couriers do not deliver over these days. Once your parcel has been dispatched, delivery to local areas will be 2-4 working days, outlaying areas 4-7 working days, outlying area deliveries will only take place on certain days as per the courier company's own schedule.
How do I track my order?
You can track your parcel by the waybill number we will send you on the courier's website. It might take them a few hours to scan the parcel, which activates the tracking number, so please allow time for this process.
Can I pay COD?
Unfortunately not, we use local courier services from different courier companies for deliveries, and they do not accept payment on our behalf. No stock leaves us without payment received in full.
Delivery Cost?
We charge a flat fee of R145 for delivery.
📦 Returns & Refunds
Do you accept returns or refunds?
Due to the hygienic nature of fragrance products, all perfumes are final sale. Opened or used items cannot be returned or refunded.
What if I receive the wrong item or a defective product?
If an incorrect item is sent or a manufacturing defect is confirmed, please contact us within a reasonable time after delivery so we can assist.
Is this a scam?
We understand that the number of scams on the internet is so huge at the moment, and we urge you to please have a look at our Facebook page for client reviews to see that we do not scam or run a dishonest business.
We are also registered with Yoco, and they have our ID numbers etc.
We also have plenty of waybill numbers we can send you to track them and see that deliveries have, in fact, been done.
What happens if a perfume I ordered is not in stock?
Items may go out of stock without prior notice, in which case we will communicate with you for a replacement of the same value.
